Vectra SONAR brings service desk, IT operations, endpoint management, Microsoft 365 support, endpoint security, email protection and 24×7 security operations into one managed service—delivered by Vectra and powered by industry-leading technology.
The traditional MSP model often separates IT support from security. Users call one provider, security alerts go somewhere else, infrastructure belongs to another team and nobody owns the full outcome.
SONAR is built differently. Vectra connects the service desk, IT operations and security operations so day-to-day technology issues and cyber risk can be handled as part of the same operating model.
When an issue crosses from IT into security, SONAR does not hand the problem back to the customer. We bring the right people together and drive it toward resolution.
Remote support, troubleshooting, user onboarding and offboarding, access issues and practical technology assistance within scope.
Device visibility, monitoring, patching, software management, automation, health checks and remote remediation.
Day-to-day administration, user and service support, security coordination and operational assistance across supported cloud services.
Monitoring, issue coordination, maintenance and support across supported server, network and infrastructure environments.
Endpoint protection, email security, 24×7 security monitoring, investigation, response coordination and remediation.
Service reporting, risk visibility, recurring reviews, improvement plans and practical recommendations for the next stage of your environment.
SONAR is not built around a patchwork of low-cost MSP tools. We use proven enterprise platforms for endpoint operations and security, then connect them through Vectra’s service desk, SOC and managed-service processes.
NinjaOne gives Vectra unified visibility and control across supported endpoints, helping automate maintenance and resolve issues faster.
CrowdStrike protects endpoints with AI-native prevention, detection and response, backed by Vectra’s CrowdStrike expertise and security operations.
Formerly Harmony Email & Collaboration, Check Point Email Security adds advanced protection around Microsoft 365, Google Workspace and collaboration services.
Technology alone does not provide an outcome. Vectra connects the tools to people, process, escalation and accountability.
SONAR connects the teams responsible for user experience, endpoint health and cyber defence. That matters because the same device can be a support ticket in the morning and a security incident in the afternoon.
SONAR is designed to improve the technology experience for users while reducing the operational and cyber burden carried by management and internal IT teams.
One accountable provider coordinates IT and cyber issues rather than sending the customer between multiple vendors.
Shared endpoint visibility and integrated operations give Vectra engineers the context to investigate and act quickly.
A defined managed-service scope turns reactive IT support into a more predictable monthly operating expense.
Automated patching, software management, monitoring and remediation improve consistency across the endpoint estate.
Enterprise endpoint and email protection are backed by human-led monitoring, investigation and response.
Vectra integrates the core technologies and owns the service rather than expecting customers to manage separate consoles and alerts.
Service reporting and regular reviews give decision-makers a clearer view of performance, risk and improvement priorities.
Internal IT and leadership can spend less time on routine operational work and more time on business priorities.
Many managed security services stop at an alert or containment recommendation. SONAR connects cyber monitoring to the operational team that can work on the endpoint, user account or affected environment.
That lets Vectra coordinate security and IT activity through the full incident lifecycle instead of leaving the customer to bridge the gap.
SONAR is designed to operate as a complete managed IT function or to extend an internal team. The exact scope is agreed for each customer, but the operating model is built to cover the lifecycle of users, devices and core business technology.
Day-to-day user assistance, troubleshooting, remote support and ownership of service requests within the agreed scope.
Coordinate user onboarding, role changes and offboarding across supported systems and services.
Health monitoring, configuration, patching, software deployment, automation and remote remediation.
Operational administration and support around supported Microsoft 365 services and user environments.
Monitoring, maintenance, escalation and issue coordination for supported infrastructure and connectivity.
CrowdStrike Falcon and Check Point Email Security integrated into Vectra’s managed operating model.
Security triage, investigation, escalation and coordinated operational response around the clock.
Support operational recovery and continuity processes across agreed backup and infrastructure services.
Regular service review, risk visibility, lifecycle planning and practical technology recommendations.
SONAR is delivered as a clearly defined managed service with an agreed monthly cost. The scope, service desk coverage and included technologies are aligned to the selected SONAR plan and the environment being managed.
This creates a clearer commercial model while giving Vectra the incentive to automate, standardise and address problems before they become expensive incidents.
Moving managed-service providers should improve the business—not create months of disruption. Vectra uses a structured transition to understand the existing environment, capture dependencies, onboard the service and establish an operational baseline before optimisation begins.
SONAR provides the day-to-day operational capability for organisations that want a single provider to manage their IT environment and cyber security service.
Retain internal ownership while using Vectra for tooling, service desk capacity, specialist engineering, 24×7 cyber operations or agreed areas of responsibility.
SONAR combines the operational discipline of an MSP with the technical depth of Vectra’s broader cybersecurity practice. That means your managed IT service has direct access to specialists when the issue moves beyond normal support.
Endpoint and email security are integrated into the managed service rather than added as standalone licences after the fact.
Security monitoring and response capability continues outside normal business hours while service desk coverage follows the agreed SONAR plan.
NinjaOne, CrowdStrike and Check Point provide proven platforms for IT operations and cyber defence.
Customers have local service relationships and Australian delivery backed by Vectra’s national capability.
Escalate into cloud, endpoint, network, incident response, penetration testing, compliance and wider cybersecurity expertise when required.
Technology performance, security posture, service issues and improvement priorities are brought together through one managed relationship.
SONAR is Vectra’s end-to-end Managed IT and Cyber Security service. It brings service desk, endpoint management, Microsoft 365 support, proactive IT operations, CrowdStrike endpoint security, Check Point Email Security and 24×7 cyber monitoring and response into one coordinated managed-service model.
It can be. SONAR can operate as the primary managed IT and cyber security service for an organisation, or it can be delivered as a co-managed model that extends an existing internal IT team. The exact responsibilities and service scope are agreed during design and onboarding.
Core SONAR technologies include NinjaOne for endpoint and IT operations, CrowdStrike Falcon for endpoint security and Check Point Email Security—formerly Harmony Email & Collaboration—for email and collaboration protection. Vectra integrates these platforms through its service desk and security operations capability.
SONAR includes 24×7 security monitoring and operational response. Service desk coverage is aligned to the selected SONAR plan and can be designed around the customer’s support requirements.
SONAR is delivered for an agreed recurring service fee covering the defined service scope. This provides greater cost predictability than relying primarily on reactive hourly support. Project work or services outside the agreed scope may be treated separately.
Yes. SONAR can include day-to-day operational administration and support for agreed Microsoft 365 services alongside user, device and security operations.
SONAR is built to connect IT operations and cyber security. Vectra operates the service desk, proactive endpoint management and security operations as part of one service model, reducing the handoffs that occur when MSP and security providers are separate.
Yes. Vectra uses a structured transition process to assess the current environment, plan the move, deploy management and security tooling, establish a baseline and progressively stabilise and improve the service.
Vectra provides managed IT and cybersecurity services across Australia, with local customer relationships and Australian service ownership backed by Vectra’s broader national and Ensign cybersecurity capability.
Talk to Vectra about your current IT environment, support model, cyber security challenges and what a complete SONAR managed service could look like for your organisation.
