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Vectra White Glove for CrowdStrike

CrowdStrike protection.Local accountability.

A premium service layer that puts experienced Vectra security specialists beside your team.

Falcon Complete delivers global, 24×7 managed detection and response. Vectra White Glove adds named local ownership, direct technical access, senior incident support, platform optimisation, executive reporting and continuous security improvement.

Upgrade to White Glove → See What’s Included
VECTRA STRIKE TEAM
01
Falcon detection reviewedThreat context and business impact assessed
TRIAGED
02
Containment coordinatedResponse aligned with customer authority
ACTIONED
03
Remediation guidance issuedClear actions, ownership and follow-up
TRACKED
Your named technical leadLocal Technical Account Manager

Direct access, service ownership and ongoing platform improvement.

Global MDR capability. Local expertise. One accountable service.
CROWDSTRIKE
VECTRA WHITE GLOVE
24×7 SECURITY OPERATIONS
More than monitoring

Falcon Complete protects your environment.
White Glove helps you operate it better.

White Glove is designed for organisations that want the strength of CrowdStrike’s managed protection with a closer, locally owned service experience. It connects security events to your people, processes, business priorities and improvement roadmap.

Falcon Complete Next-Gen MDR

Global 24×7 expert oversight, advanced automation, threat hunting, investigation, containment and remediation delivered through the Falcon platform.

  • Continuous managed detection and response
  • Threat hunting and expert investigation
  • Rapid containment and remediation
  • Falcon platform intelligence and automation

Vectra White Glove

A local technical and operational service layer that makes CrowdStrike easier to consume, govern, optimise and align to your organisation.

  • Named Australian Technical Account Manager
  • Senior L3 triage and local escalation
  • Platform tuning and security improvement
  • Executive reporting and direct collaboration
+

A stronger security operating model

Global detection and response, supported by local people who understand your environment and remain accountable for the service around it.

What’s included

Premium support across the full service lifecycle.

White Glove is built around access, accountability and continuous improvement—not simply forwarding alerts.

01 / OWNERSHIP

Named technical leadership

A dedicated Technical Account Manager becomes your primary technical contact for CrowdStrike operations and service improvement.

02 / OPERATIONS

24×7 security oversight

Round-the-clock monitoring and escalation supported by Vectra’s global security operations capability and local service governance.

03 / RESPONSE

Senior incident support

Experienced L3 specialists assist with triage, investigation, containment coordination, remediation planning and customer communication.

04 / OPTIMISATION

Platform tuning

Ongoing policy review, exclusion management, detection tuning, module adoption and operational improvement across the Falcon platform.

05 / COLLABORATION

Direct access to experts

A dedicated collaboration channel gives your team a practical way to engage Vectra specialists for questions, issues and security guidance.

06 / GOVERNANCE

Reporting that drives action

Monthly executive reporting, service reviews, trends, incident summaries and prioritised recommendations support accountable decision-making.

How an incident is handled

From detection to business-ready action.

White Glove creates a local operating bridge between CrowdStrike’s global MDR capability and the people responsible for technology, risk and business continuity inside your organisation.

01 DETECTThreat identifiedFalcon detects suspicious activity and initiates investigation.
02 VALIDATEContext reviewedSecurity context, affected assets and potential impact are assessed.
03 RESPONDAction coordinatedContainment and response actions are aligned with agreed authority.
04 REMEDIATERecovery supportedVectra provides practical remediation guidance and tracks next steps.
05 IMPROVELessons appliedPolicies, detections and controls are reviewed to reduce repeat risk.
Service comparison

What White Glove adds.

The exact Falcon Complete service scope depends on your CrowdStrike subscription. White Glove focuses on the local service, operational and governance capabilities surrounding that protection.

CapabilityFalcon CompleteFalcon Complete + White Glove
24×7 managed detection and response✓✓
Threat hunting, investigation and containment✓✓
Named local Technical Account Manager—✓
Direct local collaboration channel—✓
Senior Vectra L3 triage and escalation—✓
Platform tuning and module optimisation—✓
Local remediation guidance and follow-through—✓
Monthly executive reporting and service review—✓
Security improvement roadmap—✓
Who it’s for

Built for teams that need more than a vendor portal.

01
Lean internal security teamsExtend capability without having to recruit every specialist skill internally.
02
Organisations seeking local accountabilityWork with a named Australian contact who understands your environment and priorities.
03
Complex or regulated environmentsImprove governance, documentation, escalation and evidence for internal and external stakeholders.
04
Customers wanting greater Falcon valueOptimise policies, operations and module adoption instead of leaving capability unused.

Give your CrowdStrike investment the service it deserves.

Add local expertise, clear ownership and continuous improvement to your Falcon Complete protection.

Talk to the Vectra Strike Team

Discuss White Glove for an existing CrowdStrike environment or include it as part of a new Falcon Complete deployment.

Book a White Glove Consultation →