Vectra’s PCI DSS Service Desk provides dedicated support to merchants on behalf of their acquiring bank, helping them navigate and meet their PCI DSS compliance requirements. Our experienced team offers guidance on Self-Assessment Questionnaires (SAQs), assists with understanding PCI obligations, and provides practical advice to simplify the compliance process. Whether you’re new to PCI or need help maintaining compliance, we’re here to support you every step of the way.
At Vectra, we provide a specialised PCI DSS Service Desk to help merchants meet their Payment Card Industry Data Security Standard (PCI DSS) obligations. Acting on behalf of your acquiring bank, we offer expert assistance tailored to your business needs—whether you’re just starting your compliance journey or require help maintaining it.
Our team offers step-by-step guidance on completing Self-Assessment Questionnaires (SAQs), helping you determine which SAQ type is right for your business and ensuring it’s completed correctly and efficiently. From SAQ A to SAQ D, we help you understand your PCI scope, what controls apply to your environment, and how to implement security practices.
As part of our service, we can also perform Approved Scanning Vendor (ASV) vulnerability scans for merchants that require quarterly external scans of their internet-facing systems. These scans are essential to PCI DSS compliance and are conducted using trusted tools and methodologies, ensuring your environment is secure and meets industry standards.
In addition to SAQ assistance and ASV scanning, our dedicated service desk is available to answer your questions, resolve issues, and provide ongoing support as your business evolves. Whether you’re a small retailer or a growing online merchant, we make PCI DSS compliance less confusing and more manageable.
By working with Vectra, you’re not just ticking boxes—you’re gaining a trusted partner committed to keeping your customer data safe and your business compliant.
Banks choose Vectra’s PCI DSS Service Desk as a trusted partner to help their merchant clients meet and maintain compliance with industry regulations. Our dedicated support model reduces the compliance burden on the bank by providing merchants with direct access to expert guidance, from selecting and completing the correct Self-Assessment Questionnaire (SAQ) to understanding their obligations under the PCI DSS framework. We also manage ASV vulnerability scanning where required and offer real-time, responsive support through our merchant service desk. This proactive approach not only improves merchant compliance rates but also strengthens the bank’s overall risk posture, ensuring that cardholder data is protected and regulatory obligations are consistently met. With Vectra, acquiring banks can deliver a seamless, compliant merchant experience without the overhead of managing PCI support internally.
