CrowdStrike Falcon Complete Next-Gen MDR combines 24×7 global security expertise, AI-accelerated investigation and full-cycle remediation across the Falcon platform. Vectra deploys and operationalises the service in Australia, with White Glove available when you want a named local technical owner around it.
Too many MDR services still stop at detection, triage and a recommendation for the customer to clean up the incident. Falcon Complete is built around a different operating model: investigate the threat, take approved containment actions and drive remediation through to resolution.
If your internal team receives an urgent ticket at 2:00am telling them what they now need to fix, much of the operational problem still belongs to you.
CrowdStrike now positions Falcon Complete as Agentic MDR. The service combines deterministic automation for proven response actions, adaptive AI agents for investigation and orchestration, and human experts who validate decisions and remain accountable for the outcome.
The significance is speed. Modern attacks can cross endpoint, identity, cloud, SaaS and network domains faster than a manual analyst can investigate those systems one at a time.
There are three distinct roles in the service. Keeping those roles clear makes the commercial and operational model much easier to understand.
The global 24×7 managed detection and response operation.
The specialist CrowdStrike engineering practice that gets Falcon into the environment correctly.
A premium Australian service layer for customers who want closer local technical ownership.
Falcon Complete increasingly operates across the broader Falcon platform. The exact managed coverage depends on the modules and services licensed in the customer environment.
Protect and investigate Windows, macOS and Linux endpoints with Falcon prevention, EDR telemetry and response controls.
Extend detection and response into credential misuse, suspicious authentication and identity-based attack paths where licensed.
Bring supported cloud workload activity into the managed investigation and response model.
Use Falcon Next-Gen SIEM to extend Falcon Complete investigation and response into relevant third-party telemetry.
Correlate supported SSO, email, network and SaaS data through the wider Falcon security-operations architecture.
Falcon Complete can extend managed detection and response to supported AI applications, coding assistants and autonomous agents.
Falcon Complete is designed to act on approved threats from initial investigation through containment and remediation. Vectra’s role is to make sure the service is deployed correctly, the customer’s response permissions are understood and local technical owners are involved where the wider environment needs attention.
Falcon Complete does not need White Glove to provide 24×7 MDR. White Glove exists for a different reason: some organisations want a named Australian technical relationship who understands their environment, can coordinate escalations and can translate the global MDR service into an ongoing local operating model.
Poor sensor coverage, rushed migrations, inappropriate exclusions or unclear response permissions can weaken even the best managed service. Vectra’s Strike Team owns the technical transition and operational readiness around Falcon Complete.
Threat investigation and containment continue when the internal IT or security team is offline.
Move from receiving security tickets to consuming a service that investigates and remediates within its managed scope.
Use CrowdStrike experts, automation and AI-assisted investigation to reduce the time available to the attacker.
Combine endpoint telemetry with identity, cloud and third-party data as the Falcon platform expands.
Gain continuous detection and response without building a full internal 24×7 endpoint-response capability.
Know which actions belong to Falcon Complete, which belong to Vectra and which remain with the customer.
Add White Glove when local technical ownership, reporting and service coordination are important.
Extend the MDR architecture into identity, cloud, SIEM and AI security without replacing the core platform.
CrowdStrike currently includes its Falcon Complete limited warranty with active eligible subscriptions. Coverage is tied to ransomware incidents and depends on the customer’s licensed protection and required configuration.
The current warranty provides up to US$1 million for eligible Falcon Complete customers with EDR, and up to US$2 million where eligible EDR and Falcon Identity Threat Protection are both in place. Final eligibility and exclusions are governed by CrowdStrike’s warranty terms.
Vendor warranty, not cyber insurance. Coverage, endpoint calculation, eligibility, exclusions and configuration requirements are defined by CrowdStrike’s current Falcon Complete Warranty terms.
Understand the Falcon endpoint technology beneath the managed service.
Explore EDR →Add Australian technical ownership, reporting and service governance.
Explore White Glove →Extend security operations and managed response into broader third-party data.
Explore Next-Gen SIEM →Architecture, migration, deployment and specialist Falcon engineering.
Explore Strike Team →Falcon Complete is CrowdStrike’s 24×7 managed detection and response service. It combines the AI-native Falcon platform with CrowdStrike security analysts, threat hunters, automation and AI agents to investigate, contain and remediate threats across supported security domains.
EDR is the technology used to monitor endpoint activity and support detection, investigation and response. Falcon Complete adds the 24×7 expert-led managed service that operates the technology and takes approved response and remediation actions on the customer’s behalf.
It means Falcon Complete is designed to carry managed response beyond detection and notification. Within the applicable service and permissions, the team can contain affected systems, remove persistence and remediate the threat toward a known-good state rather than handing the customer an alert to resolve alone.
CrowdStrike uses the term Agentic MDR for its current Falcon Complete model, which combines deterministic automation, adaptive AI agents and human expert oversight. AI and automation accelerate investigation and response while CrowdStrike analysts retain control of critical decisions and outcomes.
Yes. Falcon Complete can extend across supported Falcon capabilities including endpoint, identity and cloud, and can use third-party data through Falcon Next-Gen SIEM. Managed coverage depends on the modules and services licensed for the customer.
CrowdStrike now offers Falcon Complete managed detection and response for Falcon Guardian, extending MDR to supported AI applications, coding assistants and autonomous agents. Licensing and product availability should be confirmed for the customer environment.
White Glove adds a local Australian technical and governance layer around Falcon Complete, including a named technical owner, senior escalation, collaboration, reporting, service reviews, optimisation and remediation coordination.
Eligible active Falcon Complete subscriptions include CrowdStrike’s limited ransomware warranty. CrowdStrike currently states coverage of up to US$1 million for eligible EDR customers and up to US$2 million for eligible customers with EDR and Falcon Identity Threat Protection, subject to its warranty terms, configuration requirements and exclusions.
Yes. Vectra’s CrowdStrike Strike Team can assess the current endpoint estate, design the target Falcon configuration, manage exclusions and compatibility, pilot the deployment, migrate in controlled waves and prepare the environment for Falcon Complete operation.
Talk to Vectra about Falcon Complete Next-Gen MDR, migration from an existing endpoint platform, White Glove or extending managed response across identity, cloud, SIEM and AI security.
