Vectra Velocity Managed Services. A complete IT outsourced support service that is a seamless extension of your businesses technology support function with the flexibility of a no lock-in contract.
Vectra provide IT managed services across Australia, and specifically in Sydney, Melbourne, Adelaide, Perth, and Brisbane.
We are your IT support team. We are your Cyber Security Team. We are you Security and Network Operations Centre. We are protecting your environment 24/7. We care about IT, leaving you to care about your business.
We offer unlimited service under fixed priced servicing agreements, to meet the financial goals of your IT budget. Predictable expenditure, fast service, and appropriately skilled engineers to enable us to deliver a Service Level Agreement that we can uphold.
Our local Service Desk is located at our head office, in Adelaide South Australia. The standard hours of operation are Monday – Friday, 8.00am – 6:00pm with optional extended support available on request.
Core functions of our service platform include;
- IT Asset Management (Discovery, Software and License Audits, Security and Compliance)
- Performance Monitoring (Network and Server Uptime, Visibility and Performance)
- Service Desk (Security & Network Operations Centre)
- Cyber Security and Threat Management
- Onsite and Remote Desktop Support
- Fault Resolution and Remediation
- Daily Backup, Disaster Recovery and Business Continuity Management
- Windows Patch and Upgrade Management (Automatic and Recurring Patch Scans, Agent and Patch Deployment)
- Business System Review & Maintenance – weekly scheduled scans of hardware and systems including proactive maintenance on Windows to ensure operating efficiency.
- Monthly IT Management Reporting
- Quarterly On-site Management Meetings
Velocity enables operational and increased productivity through IT automation. This automation enables a pro-active approach to improved operations and customer satisfaction. From Software Inventory to Remote Desktop Management, Velocity provides the tools, technology and resources to make remote IT automation possible.
Through agent procedures, Velocity provides pro-active service delivery capabilities that result in increased productivity, consistent service levels, expanded service capabilities, cost reduction and more. The system allows Vectra to be pro-active with our clients, detecting critical issues before they become costly.
Velocity provides all of the benefits of an internal IT department for a monthly fee, tailored to your business. Our team have grown up with the IT industry, giving us a strong background in managed services and supporting organisations of all sizes. We have provided reliable solutions to clients with not only offsite backup and 24/7 monitoring but also securing your network, keeping your business safe.
24/7 Performance Monitoring
Sleep easy knowing that Vectra’s VMS solution ensures all of your critical network devices remain secure, healthy and reliable. Keeping an eye on your systems while you sleep is just the start of it. Having a monitored service means that if you experience a critical error or system failure, the Vectra VMS will alert you to any issues to ensure your system down time is minimised.
Managing your backup solution ensures the backup of your important corporate data occurs as scheduled and without error, protecting your orgnanisation from data loss or damage. Velocity can offer an alternate backup appliance solution within your environment including replication to Vectra’s Secure Data Centre thanks to our Backup and Disaster Recovery Repository.
Take control of your security. Don’t wait for an attack to point out the weaknesses on your network. Velocity provides a new class of IT security that delivers added value by providing deployment and configuration, monitoring, updates and reporting services across your network. The security service features integrated anti-virus, client-side anti-spam, anti-malware, personal firewall and host intrusion prevention for Windows desktops, laptops and servers. We ensure patches and anti-virus updates for your PCs have been installed, reducing the likelihood of your network being compromised.
Fair Use Policy: Vectra’s comprehensive support plans offer ‘unlimited support’. However, we reserve the right to make you aware of situations that may arise that would cause excessive usage of the support desk. This includes issues within your network that require project work to be carried out, and no longer fall under a support desk service ticket category. We also reserve the right to review our support contract with you, should the number of hours being provided to you consistently exceed our cost to serve you. Monthly recurring contracts are reviewed on this basis, every 3 months.